FAQ

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to support@salehsallom.com.

All

Need Help?

If you have an issue or question that requires immediate assistance, You can click on the icon at the bottom right of the page “Live Chat”.

If we aren’t available, drop us an email and we will get back to you within 20-48 hours!

Common questions

Q: “How is Saleh Sallom Group?”

About Us Page

Please visit the About Us page via the following link https://www.salehsallom.com/pages/about-us-1

Q: “I didn't receive an item, what do I do??”

Kindly contact our customer service crew and provide them with your order number, they will trace the item and update you. Contact Us Page

Please visit the About Us page via the following Contact Us.

Q: “How often do you update your stock??”

We work hard to always update the stock, so if a product is not available, you will notice that there is a box informing me that the product is out of stock. Please click on it.

Q: “Can I return the products?”

Shipping and Returns Policy

Yes, you can, but within the conditions of the most important of these conditions, if there was an error on our part in the measurement, color of the product, or a wrong product, you can learn more through the following links:

Unable to find satisfactory answers ? Contact Support

Terms of Use Last Updated: [2023-11-30] Welcome to the website www.salehsallom.com ("the Site"), owned and operated by SALEH SALLOM FZE, owned by Saleh Sallom, a company registered in the Sharjah Free Zone, United Arab Emirates (UAE) under license number 4205374.01. The company is headquartered in Abu Dhabi, Al Ain City, Building 329, Downtown Al Ain, UAE. These terms of use, along with all additional policies and terms (if applicable) found on the Site, govern your access to and use of the Site, services, and applications, including our mobile application (collectively referred to as "the Services"). You can find all additional policies and terms at www.salehsallom.com ("Legal Documents"). These Legal Documents are hereby incorporated by reference into these terms of use. By accessing, registering, or continuing to use the Services, you agree to comply with these terms of use and the Legal Documents immediately. 1. Acceptance of Terms By accessing and using www.salehsallom.com, you agree to be bound by the following terms and conditions. If you do not agree to these terms, please refrain from using the Site. 2. Changes to Terms These terms of use and the Legal Documents are subject to modification by us at any time. Your continued use of the Site after any changes indicate your agreement to these modified terms of use and Legal Documents. 3. Products and Orders (A) Product Information: We strive to provide accurate information about products, including descriptions and prices. However, we do not guarantee the accuracy, completeness, or reliability of any product information on the Site. (B) Orders: Placing an order on the website constitutes an offer to purchase the products. SALEH SALLOM reserves the right to accept or reject any order. 4. Pricing and Payments (A) Prices: All prices are in United Arab Emirates Dirham (AED) and are subject to change without prior notice, depending on the exchange rate at the time of website access. (B) Payment: We accept Visa, Mastercard, Apple Pay, Paypal, and American Express. Full payment must be received before processing and shipping an order. 5. Shipping and Delivery (A) Shipping: We will make every effort to ensure timely delivery, but we are not responsible for delays beyond our control. (B) Delivery: Delivery times are estimates and may vary. SALEH SALLOM is not responsible for any delays or actual losses. 6. Returns and Refunds Please refer to our [Return Policy] for information on returns and refunds. 7. Privacy Our [Privacy Policy] governs the collection, use, and storage of your personal information. By using the Site, you agree to our Privacy Policy. 8. Intellectual Property (A) Ownership: The content on the Site, including texts, images, and logos, is the property of SALEH SALLOM and is protected by intellectual property laws. (B) Use: Users are prohibited from using, reproducing, or distributing any content from the Site without prior written consent from SALEH SALLOM. 9. User Behavior Users agree not to engage in activities that may: (A) Violate applicable laws or regulations. (B) Infringe upon the rights of others. (C) Disrupt the operation of the Site. 10. Dispute Resolution Any disputes arising from the use of the Site will be resolved through [Arbitration/Mediation/Litigation] in accordance with the laws of the UAE and through the courts of Abu Dhabi, Al Ain City. 11. Termination SALEH SALLOM reserves the right to terminate or suspend access to the Site at its discretion, without prior notice, for any reason. Contact Information If you have any questions or inquiries about these terms, please contact us at [info@salehsallom.com]. Company Headquarters Address: Abu Dhabi, Al Ain Hissa Bint Mohamad St Building 329, M1, 103 info@salehsallom.com +971 55 893 3496

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