Free standard shipping on orders over 200 AED
It is expected to be delivered within 3 working days within the United Arab Emirates
International shipping: takes one to two business weeks.
Note: We are not responsible for any customs duties. Please check your country’s regulations.
You may return most new, unopened items within 4 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)Please see our Returns and Shipping Policy page for more details.
You should expect to receive your refund within four weeks of your package being delivered to the returning shipping company, however, in many cases, you will receive your refund more quickly. This time period includes the transit time to receive your return from the shipping company (5 to 10 business days), the time it takes to process your return once we receive it (3 to 5 business days), and the time it takes for your bank to process your refund request (5 to 10 working days).
If you need to return an item, simply log in to your account, view the order using the “Complete Orders” link under the “My Account” menu and click the “Return Item(s)” button. We will notify you via email of your refund once we receive and process your returned item.
Natural Sapphire - By Saleh Sallom
Report By IGI No. 601399917
February 20, 2024
IGI Report Number 601399917
Species NATURAL CORUNDUM
Variety SAPPHIRE
Shape and Cutting Style PEAR MIXED CUT
Weight 0.78 CARAT
Measurements 6.33 x 5.74 x 2.59 mm
Color and Transparency GREENISH BLUE,TRANSPARENT
Characteristics NATURAL INCLUSION(S) PATTERN
Comments:
Indications of heating
Last Updated: [2023-11-30]
(A) Delivery Areas: We currently deliver to locations within the United Arab Emirates and Gulf Cooperation Council countries. For delivery to other regions, please contact our customer service.
(B) Delivery Time: We strive to process and dispatch orders within 3 business days for orders within the UAE and within 7 business days for other Gulf Cooperation Council countries. Delivery times may vary based on location and unexpected circumstances.
(C) Shipping Fees: Shipping fees will be calculated at checkout based on the delivery location and product weights. Any applicable customs or taxes are the responsibility of the customer.
(D) Delivery Partners: We work with reputable delivery partners to ensure safe and timely delivery of your orders.
(E) Order Tracking: Once your order is shipped, you will receive a tracking number to monitor the delivery status.
(A) Eligibility for Return
For Gold, Silver, and Diamonds: We accept returns within 4 days from the date of purchase. To be eligible for return: - Items must be unused and in the same condition as received, in the original packaging. - Returns must be due to an error on our part, such as incorrect size, color, or manufacturing defects.
For Coffee and Honey products: These products are not eligible for returns.
(B) Return Process: To initiate a return, please contact our customer support at [Support@salehsallom.com]. Provide your order number and details of the product you wish to return. Our team will guide you through the return process.
(C) Refund Process: Upon receiving the returned product and inspecting its condition, we will process the refund. Refunds will be issued to the original payment method.
(D) Return Shipping Costs: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
(E) Exchanges: We currently do not offer exchanges. If you need a different item, please initiate a return, and follow the same terms as the return and refund policy.
(F) Damaged or Defective Items: If you receive a damaged or defective product, please contact us immediately and provide photos of the product. We will arrange a replacement or issue a refund.
If you have any questions or inquiries about our Shipping and Returns Policy, please contact us at:
Company Headquarters
Address: Abu Dhabi, Al Ain Hissa Bint Mohamad St Building 329, M1, 103
Email: info@salehsallom.com
Phone: +971 55 893 3496
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